Privacy Policy and GDPR

Who We Are

Freecom Internet Services LTD, (FISL) know as School Life is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).

School Life gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection Regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.


What Information We Collect

School Life processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services.

We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.

The personal data that we collect is:

  • Name
  • School and School Address
  • Email Address
  • Contact Telephone Number
  • Pupil information (Pupil Names)
  • Parental Contact Information

We collect information in the following ways:

  • Online Contact Forms
  • School Life CMS

How We Use Your Personal Data

School Life takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law.

We only retain your data for as long as is necessary and for the purpose(s) specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time.

The purposes and reasons for processing your personal data are detailed below: -

  • We collect your personal data in the performance of a contract or to provide a service and to ensure that orders are completed and can be sent out to your preferred address
  • We may occasionally send you marketing information where we have assessed that it is beneficial to you as a customer and in our interests.

Your Rights

You have the right to access any personal information that School Life processes about you and to request information about:

  • What personal data we hold about you
  • The purposes of the processing
  • The categories of personal data concerned
  • The recipients to whom the personal data has/will be disclosed
  • How long we intend to store your personal data for
  • If we did not collect the data directly from you, information about the source

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use.

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.


Sharing and Disclosing Your Personal Information

We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. School Life uses third-parties to provide the below services and business functions; however, all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.

Amazon EC2
We use Amazon EC2 to host our servers, which in turn holds the documents, images and videos that you upload to your school website, the only information we pass is the files you upload. Our hosting servers are in located in Dublin, Ireland.


How Long We Keep Your Data

School Life only ever retains personal information for as long as is necessary. We actively review this policy in place to meet these obligations. We will keep your data on our systems for as long as a relationship exists between your school and School Life.

You may also ask us specifically to remove your details.


School Specific Information

As part of FISL’s commitment to security, when a school contacts the support desk, schools will be asked to confirm specific details to confirm that it is a genuine call/request.

Personal information used in the ‘School Life’ platform is always kept to a minimum and is only visible by staff elected by each school. FISL will not access this information unless it is deemed necessary to do so for the purpose of support and FISL will only access this information with permission from the school.

Every entry on the ‘School Life’ platform will be fully cleansed of content and data within 30 days of the contract with the particular school ending.

As part of all employees terms and conditions we have a strict confidentiality policy, which can be provided upon request.

Our security measures are set out in our ‘Security Statement’ which can be seen on the website.

Our list of sub-contractors are listed on our ‘Privacy Policy’ and ‘Security Statement’ schools are given copies of these at ‘sign up’ or they can be downloaded from our website.

FISL will always assist schools, where possible, in meeting their obligations under GDPR.


Making A Complaint

School Life only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority.

School Life
E4 Hagley Court North
The Waterfront
Level Street
Brierley Hill
DY5 1XF

Email: abuse@sch.life